For a long time, our dream has been to one day open an actual office on the US continent. Very soon this day will be here, and we will open one in the heart of the Big Apple, in Brooklyn, New York! An actively operating local office in the US will bring Bluefors closer to its valued customers and closer to the scientific community in North America. For our customers, this will mean that we enhance our availability in the United States time zones with even better on-time and on-demand support and services for our equipment and their usage. This will bring valuable benefits for our customers with improved response time as well as strengthened overall presence. The local Bluefors office will include a team of experienced Cryo Engineers and technical support people who will become familiar faces and voices online and on-site to you, to support your growth in business and progress in research. Sharing our ultra-low temperature expertise and our technical skills with you, we will be there when the need arises.
On a step more concrete level, the purpose of a local Bluefors office in Brooklyn is to serve our customers with fast response to online and on-site service requests in North America, and to provide prompt solutions to technical support questions as well as with sales requests. Even though remote installations during the pandemic crisis has turned out to be very effective and sound way of commissioning the new systems, the US office based operations will once again allow new system installation and commissioning on-site.