We are here to enable the quantum technology breakthrough, to support scientists and industries to go further, to allow new innovations. To do that, we want to ensure the highest possible uptime for Bluefors systems. We do this by providing our customers with care services providing quick response times and effective planned maintenance.
With Total System Care, we provide you the core maintenance of Bluefors systems. Total System Care enables you to focus on your own work – doing research and measurements. The service ensures that systems will operate at the best possible performance level and with maximal up-time, without users needing to spend time maintaining the systems themselves. To achieve this, regular service visits and technical support are offered to maximize the cool seconds users need.
Total System Care is currently provided on two different service levels with the following features. Service agreements are flexible and can be amended to suit individual customer needs.
| Technical support | 1 business day | 1 business day |
|---|---|---|
| Technical support on call | ||
| Annual visit | Visit scheduling time 10 weeks in advance | Visit scheduling time 10 weeks in advance |
| Annual visit Health-Check and reporting | ||
| Annual visit Operational training (use and maintenance) | ||
| Annual visit Periodic Maintenance | ||
| On-Call Service On-site visit upon request | ||
| OEM Spare Parts Access to inventory | ||
With the Core package, we are responsible for the core maintenance of your dilution refrigerator measurement systems. You can focus your resources on your own work and let us provide optimal operation of the system for the users. With the Core package, system up-time is as high as possible, and longevity of system’s lifetime can be ensured.
One service visit per year is included in the Core package. The visit includes a system health-check with reporting, periodic maintenance of the system and operational training given to users of the system. The visit is scheduled 10 weeks in advance.
In the Core package, customers receive technical support by email, with 1 business day response time.
In the Core package, an annual system health-check is included. This includes analyzing the visual, mechanical, operational, and electrical health of a system. During the health check our engineer performs a cooldown and warm-up cycle on the system while logging the system performance.
With logs the system performance is analyzed by our experts to predict possible failures in the future and to find optimizations for system performance. Based on this we provide recommendations on measures to improve system performance and longevity. This enables early intervention and preventative actions of potential issues.
By performing the system health-check, we ensure that the system functions on the best performance level possible, system up-time is the highest possible, and system lifetime is not threatened by any unnoticed issues.
During the annual service visit, periodic maintenance is done to the system. This is done in accordance with the periodic maintenance plan provided in the user manual of the system. System maintenance program and planning is managed by Bluefors technical specialist team. Result from System Health Check is taken into account when planning maintenance program. Parts required for the periodic maintenance are included in the service.
With the Core package, operational training is provided to the users of the systems during the annual service visit. In the operational training any new users of the systems receive comparable skills and knowledge of system operation as is given during system installation.
Core package provides customers ensured access to Original Equipment Manufacturer (OEM) spare parts, which are parts designed for Bluefors systems. Using these spare parts ensures that system performance remains high and is not affected by sub-optimal parts.
Spare parts are provided from Bluefors’ Helsinki headquarters.
In the Core package, Bluefors provides technical support by email to the customer. Support is provided with 1 business day response time.
With the Extended package, a quick response time is provided with any issues affecting system performance.
Extended package includes all features of the Core package. In addition, the Extended package provides the customer with on-call service visits and technical support on call.
The Extended package includes on-call service. Bluefors specialist is always available to arrive onsite within 3 business days after customer’s request. With service visits a quick response time is provided with any issues affecting system performance.
Visits can be done to troubleshoot issues, to repair or replace a broken part, and to install and train the use of accessories.
In the Extended package, Bluefors provides technical support by phone to the customer. Technical support on call is provided during the US & EU business hours.
Technical support is also provided by email with a 1 business day response time.
Bluefors Oy
Arinatie 10
00370 Helsinki
FINLAND
Tel: +358 9 5617 4800
Fax: +358 9 386 7335
VAT: FI 2183 2199
Privacy Policy
Whistleblowing Channel
© Copyright 2019 — Bluefors Oy
Cool For Progress