Services
Total System Care
Total System Care enables you to focus on your own work – doing research and measurements. The service ensures that systems operate at the best possible performance level and with maximal uptime, without users needing to spend time maintaining the systems themselves.
Service Overview
Supporting a Lifetime of Innovation
At Bluefors, we want to ensure the highest possible uptime for our systems, so scientists and industries can continue to innovate. We do this by providing our customers with care services , quick response times and effective planned maintenance.
With Total System Care, we provide the core maintenance of Bluefors systems. The service ensures that systems operate at the best possible performance level and with maximum uptime, without users needing to spend time maintaining the systems themselves. To achieve this, regular service visits and technical support maximize the cool seconds users need.
Routine Maintenance
A system maintenance plan ensures a long system lifetime, high performance, and minimizes possible system failures.
System Health Checks
System health checks enable the optimization of system operations and give peace of mind with aging systems.
Operational Training
The annual training provided with the service enables optimal use of systems and encourages proactive ownership.
Total System Care CORE
1.0
CORE
Total System Care
With the Core package, we are responsible for the core maintenance of your dilution refrigerator measurement systems. You can focus your resources on your work and let us provide the optimal operation of the system for users. With the Core package, system uptime remains as high as possible, and the system’s longevity can be ensured.
One service visit per year is included in the Core package. The visit includes a system health check, with reporting, periodic maintenance of the system and operational training given to users. The visit is scheduled 10 weeks in advance.
In the Core package, customers receive technical support by email, with 1 business day response time.
In the Core package, an annual system health check is included. This includes analyzing the visual, mechanical, operational, and electrical health of a system. During the health check, our engineer performs a cooldown and warm-up cycle on the system while logging system performance.
The system performance logs are analyzed by our experts to predict potential future failures, and to optimize system performance. We provide recommendations for measures to improve performance and longevity. This facilitates early intervention and preventative actions to reduce potential issues.
By performing the system health check, we ensure that the system functions at the best performance level possible, maximize system uptime, and ensure that system lifetime is not threatened by any unobserved issues.
During the annual service visit, periodic maintenance is carried out on the system. This is performed in accordance with the periodic maintenance plan outlined in the user manual of the system.
The system maintenance program and planning is managed by the Bluefors technical specialist team. Results from the System Health Check are taken into account when planning the maintenance program.
Any parts required for the periodic maintenance are included in the service.
With the Core package, operational training is provided to users of the systems during the annual service visit.
In the operational training, any new users of the systems receive comparable training in system operation to that provided during the original system installation.
The Core package provides customers access to Original Equipment Manufacturer (OEM) spare parts, which are parts designed for Bluefors systems. Using these spare parts ensures that system performance remains high and is not affected by sub-optimal parts.
Spare parts are provided from Bluefors’ Helsinki headquarters.
In the Core package, Bluefors provides technical support via email to the customer. Support is provided with a one business day response time.
Total System Care Extended
2.0
Extended
Total System Care
With the Extended package, a faster response time is provided for any issues affecting system performance.
The Extended package provides the customer with all the features of the Core package, plus on-call service visits and technical support.
The Extended package includes on-call service. A Bluefors specialist is always available for onsite visits within three business days after a customer’s request. With service visits, a rapid response time is provided for any issues affecting system performance.
Visits can be made to troubleshoot issues, repair or replace broken parts, and to install accessories and train in their use.
In the Extended package, Bluefors provides technical support by phone to the customer. On-call technical support is provided during US & EU business hours.
Technical support is also provided via email with a one business day response time.
Support
Looking for support?
Already a user of Bluefors or Cryomech products? Access software downloads, technical support documentation, or reach out directly to our technical support teams or on our support pages.
