Bluefors and Cryomech Product Support

If you have any technical support questions for Bluefors products, please reach out to our Technical Support team using the form below, or by email to: support@bluefors.com.

Please include the serial number of your system in your message or subject line. The serial number can be found in the test report or printed on the CE labels on the Control Unit, Gas Handling System, and cryostat. On systems built prior to 2018, please find the serial number on the door of the Control Unit.

Support Documents

You can access product manuals, service instructions, software, and other downloads by logging into our online technical support pages.

If you have an installation or service question for Cryomech products, you can contact us using the form below, or email cryomech.support@bluefors.com. You can also call our service department at (315) 455-2555.

Please include the following information when contacting us:

• Serial number of the system
• Date of purchase
• Number of hours in service
• Brief description of your request

Our service department will handle your requests in a fast and efficient manner.

Please remember that our office is open Monday through Friday, from 8 AM to 4 PM EST.

Downloads

You can download the latest CPA Software and other materials below.