Total System Care

Our dedicated Technical Support teams are ready to help with any issues customers may have regarding the functionality and operation of Bluefors systems. Support is provided by expert, in-house technical personnel based in our global manufacturing and sales facilities , who are fully experienced with all Bluefors and Cryomech products. Support is provided with one business day response time. Learn more about Customer Care here.

On-call technical support provides fast access to in-house Bluefors cryogenic expertise, with support provided directly by phone to the customer. On-call technical support is available during US & EU business hours.

Our fast response field service means a Bluefors technical specialist is always available for an on-site visit within three business days following a customer request. This option minimizes downtime for critical systems by ensuring on-site service with a rapid response time.

Visits can be made to troubleshoot issues, repair or replace broken parts, install accessories, or provide operational training.

This feature provides customers with express access to Original Equipment Manufacturer (OEM) spare parts, designed and approved for use in Bluefors systems. By utilizing OEM spare parts we are able to ensure the optimal performance level of systems.

Spare parts are provided directly from Bluefors stock supplies in Helsinki, Finland, and Syracuse, New York, USA. To ensure fast delivery in urgent situations, s pare parts are ordered with a call-off sales process and shipped out in 2 business days.

CryoDiagnostics is an application that collects operational data from a system on-site and on-demand when initiated by the customer. Only the resulting data is shared with a Bluefors cryogenic expert, ensuring the operational privacy of your system.

The Bluefors team then remotely analyzes the supplied data and recommends actions to optimize system performance.

CryoDiagnostics Analysis supports system longevity, ensures the optimal high performance of systems, and proactively mitigates potential issues.

With periodic maintenance, we take responsibility for the ongoing core maintenance of your dilution refrigerator measurement systems. Periodic maintenance is carried out on systems during an annual service visit. This is performed in accordance with the periodic maintenance plan outlined in the user manual of the system. The system maintenance program and planning are managed by the Bluefors technical support team. Essential parts (as outlined in the periodic maintenance plan) are included in the service.

Repair work can be included in a Total System Care package to cover any unexpected issues with your systems. The feature includes the on-site work, replacement products, and travel costs for planned repairs. It also includes a system cooldown test to base temperature . The service is planned by the Bluefors technical support team and can be combined with the fast response field service to guarantee a 3-day response time for repair work.

Field services include an annual system health check that facilitates early intervention and preventative actions to reduce potential issues.

This service consists of a visual inspection of the system, and an analysis of its mechanical, operational, and electrical health. During the health check, our engineer performs a cooldown and warm-up cycle on the system while logging system performance.

The system performance logs are then analyzed by our experts to assess potential future failures, and to optimize system performance. We provide recommendations based on the measurements conducted to improve performance and longevity.

The system health check ensures that your system functions at optimal performance levels, maximizing system uptime, and ensuring that system lifetime is not affected by unforeseen issues.

Operational training is also available for users of systems during on-site service visits. Two different modules can be included: basic training and maintenance training.

Basic training comprises an introduction to the working principles of the system, best practices, troubleshooting, planning and scheduling maintenance events, and standard operating procedures of Bluefors systems. In this training, new users of the systems receive comprehensive training, giving them the confidence to independently operate cryogenic measurement systems.

Maintenance training provides users with in-depth training on the routine maintenance and troubleshooting steps necessary to maintain the optimal performance of Bluefors systems.