Services
Customer Care
We support our customers throughout the lifetime of their system, providing dedicated care to find solutions for any issues. Our technicians and engineers are ready to help you whenever you are located, with prompt service delivered either remotely or on-site.
Service Overview
Care for Life
When we say that we want to make every cool second count, we mean it. We want you to get the most from your system, and to back that up we offer full support throughout the lifetime of the system.
For us, customer care means being there for our customers, answering whatever questions or concerns the customers may have when using the system. Our technical support teams are focused on resolving any problems the customer’s system may have, no matter where they are located.
Every system Bluefors sells comes with a warranty commitment and lifetime technical support, directly provided from our different locations across the globe to serve our customers even better.
Our dedicated Technical Support teams are ready to help with any issues you may have regarding the functionality and operation of your system. Support is provided by expert technical personnel who are experienced with all Bluefors and Cryomech products.
Whatever the issue, we’ve got you covered.
Support with Systems
Our Technical Support teams help solve whatever problems your system may have after it has been successfully commissioned and installed on-site.
Storing System Information
We store information about your system, so we can provide you with accurate and up-to-date personalized solutions whenever you contact us.
Cryogenics Expertise
Our Technical Support teams are experienced experts in cryogenics and in our systems, so they can provide optimal support for you and solve issues with your system.
Lifecycle Support
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Customer Care
Services
We provide each of our customers with support throughout the lifetime of their system. Our technical support is available in case of any issues or warranty-related matters. Our goal is to handle your requests in a fast and efficient manner. We are here to help you keep your system up and running.
Our technical support is provided by experienced personnel who know our systems inside out. They strive to respond within one business day to all requests, and if a problem cannot be resolved immediately, a dedicated engineer will be assigned to the case.
Our technicians and engineers are ready to help you whenever your system requires prompt service. If your issue can’t be solved by remote technical support, a service visit will be scheduled for on-site servicing of the system.
Our technical support team also takes care of any issues covered under warranty.
Our support pages provide access to the latest software, service instructions, product manuals, and other downloads.
Support
Looking for support?
Already a user of Bluefors or Cryomech products? Access software downloads, technical support documentation, or reach out directly to our technical support teams or on our support pages.
